Surveyed Downtown Tulsans On The Future Of Tulsa

Posted September 1st, 2010 by cubicans | No Comments

For our last entry on Downtown Tulsa Cubic interns Stephanee Rice, Meggie Clemens, and Troy Gerard decided to hit the streets to see what the locals had to say.  We visited each district, and recorded participants opinions of the district they were in, opinions of downtown as a whole, whether downtown should be segmented or unified, and what they would call a new downtown Tulsa.

Each district is definable through the phrases used to describe the district, but when it came to defining downtown, Tulsans came together to define a greater good.  The Greenwood district is described by several as being, “the most historic district in downtown.”  This connection is most likely for the Tulsa Race riots, which holds landmark history to not only Tulsa, but the nation as well.  Greenwood is also said to be, “diverse, growing and ample to renovate.” Participants in the Greenwood district described downtown as a whole as “hip, art deco, busy, restorative, confusing (streets), and eclectic.”

The Brady district has another set of followers with a generally younger demographic.  While not as developed as the Blue Dome district, the Brady district still has it’s set of avid fans.  Participants of our survey in the Brady district described it as being “amazing, cool, laidback, hipster, and artsy.” Most fans are drawn in for the music and nightlife, which rivals the Blue Dome district.  With skepticism arousing about the return of D-fest to the Blue Dome district, Brady will most likely take over for the main music seen of downtown with it’s unique venues, and local music.  Interviewees in the Brady district characterized downtown as “growing, original and escaping.”

The Blue Dome district is one of the more populated districts with a wide variety of food and bar entertainment.  Participants in this district seemed especially welcoming and happy to be there. Blue Dome district was described as being, “inviting, progressive, eccentric, and local.” This particular district is probably the most renovated and developed within the past 5 years, and is sure to be both a local and visitors hotspot. People here said overall downtown is “unique, momentous, instantaneous, and flavor.”

The Business District is a concrete dragon that lives from 7 a.m. to 5 p.m., but after 5 it will feel like a ghost town.   Of course the  business district is home to the many businesses we have here in downtown and this district is best to be said “strictly business.” After surveying the people in the business district, their attitudes were very different from the other districts, “Needs to be more user friendly” and “Not suiting the people that work there” were some common statements.  Participants in this district said downtown was “fragmented and needs work.”

The BOK District is the newest addition to downtown providing Tulsa with a hotspot venue for entertainment. Usually visitors of this district usually have one objective in mind, an event at the BOK center.  The people in the BOK District describe the area as “new, eventful and architectural.” Downtown as a whole was said to be “up and coming, competitive and great.”

In keeping up with our local rivals, Okahoma City who created Bricktown, we asked our participants if they had any ideas for renaming downtown Tulsa.   Six participants believe the name should not change and “downtown” should be kept.  A few respondents disagreed and wanted a name that is historically tied to Tulsa that better unites downtown. Our respondents conjured up two names, Heartbeat of Tulsa and the Warehouse district; both of these reflect what downtown is and gives unbounded opportunities for development.  What do you think downtown should be called?

As for downtown being segmented or united, sixty percent of respondents believed downtown should be connected as a whole and marketed as a location rather than separate districts.  The other forty percent of respondents liked the separation and individuality of each district and thought they should be marketed individually.  Just like Oklahoma, downtown Tulsa appears to have houses divided on uniting or separating downtown. Which side do you think Tulsa should go?

While downtown is still growing and ever changing, it has come a long way in ten years and has a lot of potential for next ten years.  If you are from Tulsa or just visiting, Cubic would love to hear from you if you have any words of your own for downtown or what the new downtown could be named.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Defining the Heart of Tulsa: Downtown Deconstructed

Posted August 16th, 2010 by cubicans | 1 Comment

When looking at the anatomy of an urban area, downtown is considered the heartbeat—the lifeblood. Tulsa is no different, but unlike many cities, we have five distinct chambers, each with a crucial function working together to pump up the economy. Here’s a brief look at the different downtown districts:

The Business District: Most centrally located we find a stunning combination of classic art deco architecture from the 1920s and modern high-rises. The 24-block area contains 100s of businesses and bustles with pedestrians all day long. It is not surprising that this is home of some of the best lunch spots around. Local favorites include Billy’s on the Square, The Daily Grill and Impressions just to name a few, there is something for every size appetite and pocketbook. If you’re looking for a wide variety of food choices and don’t mind fighting the thick lunch crowds at midday the Business District is the place to be. The Business District is also home to the Performing Arts Center (PAC) renown for its ballet and theater that brings the biggest Broadway tours to Tulsa.

The BOK Center District: Named after its central feature, the BOK District is the place for big venue events. The BOK Center is the latest addition to the entertainment world of Tulsa as part of the Vision 2025 project. Home of the Tulsa Talons (arena football), Oilers (CHL), and the Shock (WNBA); they also bring in huge acts like Cirque du Soleil, John Mayer, music festivals, Rush, Carrie Underwood, Maroon 5, and comedians like Jeff Foxworthy, Bill Engvall, and Larry the Cable Guy. For more professional style events the Tulsa Convention Center offers a beautiful setting for a wide variety of events from the Jenks High School Homecoming, Spirit Cheer-Oklahoma Midwest National Cheer Competition, to the Oklahoma Heart Research and Educational Foundation or the Midwest Sportman’s Society-Global Sporting Expo and everything in between. This area is only blocks away from the many restaurants of the Business district to the east and contains a plethora of hotels for attendees.

The Brady District: Also dubbed the Art District, many of its colorful windows peek into workshops and galleries dedicated to local talent. Reminiscent of a meatpacking district; Brady street can seem vacant during the day, but don’t let that fool you. This area is home of the historic Brady Theater built in 1914 as the municipal auditorium. It has undergone two major renovations in 1930 & 1952, and was listed on the National Register of Historic Places in 1979. The Cain’s Ballroom built in 1924, was one of the few stops for the Sex Pistols 1979 US tour, and after a renovation was added to the National Registry of Historic Places in 2003. These historic venues rally in the dark with nearby clubs and bars to fortify Tulsa’s nightlife. Proudly touting a more laid back and ‘alternative’ atmosphere, this is the home of favorite watering holes like Soundpony, Club 212, and The Majestic. And if you’re looking for a great lunch without the crowd The Hunts Club, Caz’s Chowhouse and the eccentric Gypsy House Coffee are ready to take your order.

The Blue Dome District: This is the smallest district of the five, but it packs a major punch! Named for it’s famous blue dome building, this is another hot spot for night owls and music lovers. Also known as the home of the popular Diversafest (D-Fest) Music Festival & conference that takes over the streets every July. There are plenty of places to fill your belly like the Blue Dome Diner, McNellies Public House, Joe Momma’s, El Guapo, or the newly added Yokozuna Sushi. Then go burn off those calories dancing at the Flytrap Music Hall just down the street. The Blue Dome, Greenwood, and Brady districts border the new One OK Field and all will see increased activity with the Driller’s season.

The Greenwood District: Once the Black Wallstreet, it was a center for African American business and community until the Tulsa Race Riot of 1921 when the entire neighborhood was burned. Efforts have been made to revitalize the area and in 2001 the Oklahoma Legislature organized a college scholarship fund for descendants of riot victims and spent $2 million on a memorial. Today these revamped blocks are home to the Greenwood Cultural Center, OSU-TulsaLangston University, the Oklahoma Jazz Hall of Fame, and the Drillers’ new ONE OK Field. Greenwood continues to boast a strong African American culture with a firm grasp on the past and future. At least that’s what any online search would tell you about Tulsa’s downtown.

Anybody looking to visit can find this list, but we here at Cubic want to know more. A city is more than a list of places or district lines on a map, and we want to hear from you. Should Tulsa find a way to mesh all these districts together or are they distinct elements that are best left divided? What are these distinctions above and beyond sides of the street? We will be kicking our interns out of the office with nothing but a map and a short survey to get public opinions of the area; and we’re not letting them return until they find out what you think. Look for Stephanee and Meggie in a district near you next week and let them know how you feel about downtown.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Thinking About Tulsa

Posted August 4th, 2010 by cubicans | No Comments

What do we think of when we hear “Tulsa?” Tulsa is described as the “most typical town in America” which makes it a great location for test markets and surveys. Tulsa is the heart of Tornado Alley, Sooner State, Drillers, Oil, Art Deco, Route 66, Local, and Historic. While Oklahoma is considered a part of the southwest region of the U.S., Tulsa almost feels like the mid-west without the twangy St. Louis accent.  Yes, we do have our own little unique ”Okie” accents and sayings, including some favorites like “fixin’” and “y’all. We’ve also adopted a few southern traits that can only be described as southern hospitality.

Tulsa is very green and lush, much more so than our big city counterpart Oklahoma City.  Tulsa is close enough to the country to be considered rural, but has enough attractions and amenities of a big city. The city of Tulsa has a population of about 400,000, but the Tulsa surrounding area is approaching 1 million.  Considering the population of Tulsa, it is a pretty large city stretching from West-Tulsa to near Broken Arrow, and Almost Bixby to North Tulsa. There are four distinct segmented sections of Tulsa including: South Tulsa, Mid-town, Downtown, and North Tulsa.  Most of the residents of each section are prone to stay in their own area of town, but might venture outside the borders for work, school or special events.

With the big city/ small town feel Tulsa is mostly thought of as the quintessential place to raise a family, and since many of us grew up here we know how well Tulsa suits families.  Tulsa encompasses the American Dream to own a home with a spouse, a dog and 2.5 kids, but for many of us Tulsa is more than just a place to raise a family or even the most typical town in America.  It is home, a place where we’ve grown up and keep on coming back. How has Tulsa changed from when you were growing up, and where is Tulsa today?

We have seen Tulsa grow, back from when current South Tulsa didn’t exist and 71st and Memorial was nothing but a stop sign and endless fields.  This is back when downtown was thriving with nice department stores like Brown Dunkin, Clarks and Siedenbachs. Downtown has morphed from department store shopping to local events and big named shows and concerts.  Thanks to the BOK center, local restaurant entrepreneurs and the new Drillers stadium there is now more to do downtown than just shopping. We can enjoy Thirsty Thursdays with dollar beer night at the Drillers game or watch a showing of the mind-boggling Cirque Du Soleil at the BOK center.  Downtown is one-of-a-kind for local dining and unique cuisine, which is a nice change from the row of chains down 71st Street. Downtown is an escape from our traditional day-to-day lives and ties us back to our roots because there we feel comfortable and can also support local businesses.

So Tulsa sounds like a great town right? Well it is, but Tulsa seems to be missing something. That something is an integral part of the city that brings the town together and turns a city into a community and place to live into a home.  Modeling after other cities we have to take a look at downtown. No matter what city you live in, downtown holds the city’s past and shows improvements for the future.  It is classic, nostalgic and hopeful. In short downtown is the city’s heart.

Downtown Tulsa has made a lot of improvement from Tulsa’s Vision 2025 by adding events, entertainment venues, shopping, dining, and historic renovations. Yet, with all the improvements most of us still think of downtown as being primarily for business.  There are parts of downtown that are great, fun and up to date, but as a whole downtown still feels fragmented.  It is on the cusp of being a great downtown, but needs cohesion to tie it all together.  So what kind of ideas do you have to bring downtown Tulsa together?

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Interns in the Field: Part 2

Posted July 27th, 2010 by cubicans | No Comments

Cubic Interns Stephanee Rice and Meggie Clemens spent a whole Friday observing shoppers. We were comparing interactions between folded items (most often pants or sweaters) and hanging items as shoppers moved through the store. The GAP and Banana Republic were gracious enough to let us slink around their stores.

We spent 2 hours at each store and watched a total of 26 subjects; five were notated as groups or families shopping together but counted as one subject. Shoppers were watched as they moved through the store and their behavior was detailed on a checklist measuring how many times shoppers:

  • Touched items casually – In passing or without looking closely at item
  • Touched items with intent – Close inspection of item’s style, size, price, etc
  • Picked up items – Unfolded or taken off hanging rack
  • Held items up to the shopper’s body – Checking sizes or color against their body
  • Tried on items
  • Made a purchase – We could not observe what items were purchased to determine if they were originally folded or hung up.

GAP has an open layout with displays breaking the space visually, and Banana Republic has walls dividing it into several small areas customers maneuver through as they shop. We found that the layout differences did not affect the results and similar shopping patterns were found regardless of the store.

What we did find

Customers were at least 3x more willing to touch and pick up hanging items then folded ones. Our 26 patrons only touched 73 folded items with intent, and 40 were picked up and looked at more closely, as compared to 263 hanging items that were touched with intent and 129 taken off the rack and inspected. On average shoppers would touch 10 hanging items to only 3 folded items. So if you have the space and means to hang your clothing, please do so.

Shoppers strongly interacted with 30% of the folded items they picked up and 41% of hanging items. But 38% of subjects (10 of the 26) did not pick up any folded items. The range between these categories also indicates that shoppers don’t just touch more hanging items than folded ones. When shoppers touch and interact with folded items they do so with fewer total items then with hanging clothes.



Why do shoppers avoid folded items?

There are a number of reasons, but we think the intimidation factor of having to unfold and refold items could be the key.  There is a certain amount of effort in inspecting folded clothes, and let’s be honest if we don’t fold them back properly then we feel guilty.  So folded clothes require more time and effort that many consumers aren’t looking to spend.  Folded items may also look too much like a ‘display’ that is not to be touched while hanging clothes remind us of our closets making them more accessible. The major exception is folded pants, which are easier to fold than a cashmere sweater, and are often stored folded in our homes. We noticed that shoppers who touched primarily folded clothes were looking specifically for pants.

Display mannequins accompanied almost all of the tables with folded items. A mannequin may present the folded item in hopes of alleviating the unfolding burden for shoppers, but this does not increasing a consumer’s ability to ‘make it theirs’ which happens as they hold, feel, and interact with items during the shopping process.

Solutions: The trick is to remove the intimidation around a shopper ‘messing up’ a display and still allowing them to interact with the items. We only noticed two subjects acknowledge the mannequins and their contact was brief, although one did find the displayed item and take it.

  • Having a ‘Tester’ item that is not on a mannequin or folded neatly with the rest should tell shoppers that it is okay to touch this and encourage interaction. This could be done with the ‘Tester’ being on a hanger near the table, or on a display that tells customers it is ok to touch.
  • Having signage encouraging interaction will also help. ‘Touch me, I’m soft’ said the cotton crew neck. This blatantly tells customers that they should interact with the merchandise and can create a fun store atmosphere.
  • Mirrors always make people stop and check themselves out. Having a mirror near folded items (perhaps with a sign that says, ‘How’s it look?’) will increase item interaction.

We had a great time observing shoppers, and learned a great deal about consumers and how they shop. We’d like to again thank the GAP and Banana Republic at Utica Square for letting us conduct our retailing research. Let us know of any other solutions you’ve found to this issue or if you would like the Cubic Interns to observe at your business.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Interns in the Field: Part 1

Posted July 22nd, 2010 by cubicans | 1 Comment

Recently, Cubic’s two social media interns Stephanee Rice and Meggie Clemens got inspired for a taste of marketing research.  In a quest for new ideas and projects, our astute interns finally landing on consumer behavior, specifically the science of shopping. This new found enthusiasm based on consumer behavior is sparked by the work of Paco Underhill, who is known for “Call of the Mall, and Why We Buy.”

Two stores gave Stephanee and Meggie permission to observe their customer’s shopping behavior as part of their internship and school project.  We would like to sincerely thank Gap and Banana Republic in Utica Square for allowing our interns to carry out their research, and will be receiving copies of our findings.

Last Friday, July 16, Stephanee and Meggie ventured out into the wild to partake on a little marketing research by observing shoppers and their behavior.   The mission: to set out and observe shopping behaviors to see what makes people tick while giving our interns some invaluable insight while answering the age old question, “How do people shop?” Various factors and shopping behaviors were measured from a random selection of shoppers, including: gender, casually touching items (both folded and hanging), intently touching items (both folded and hanging), holding items up to body, trying on item, and buying item.   Our interns were very excited to embark on this venture and learned the basic steps of stealth observing.

We look forward to post another blog soon about the findings from their research, so stay tuned.  In the meantime, please tell us what you think about consumer behavior or other types of marketing research.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Marketer, Know Thy Audience: A brief look at Consumer Profiling

Posted July 21st, 2010 by cubicans | No Comments

Granted we want everyone to buy our products, but is it really possible to catch new customers with a wide marketing net? Doubtful considering the barrage of advertising that an individual sees every day. The best way to get someone’s attention is to speak directly to him or her. This doesn’t mean direct mail or cold calling the phonebook, that would cost your advertising budget more time, effort, and tears than it is worth. What you should do is know your customers and talk to them where they already are.

Who do you think is your potential customer? Who is the product intended for? Who is actually purchasing the product? When you create a marketing campaign it is integral that you know your audience so that you can speak to them directly and address their needs selling points.  Look at the following areas to discover the identities of your shopper.

  • Demographics – Age? Is there a generation gap, why? Can you expand your product to new age groups, how? Gender, who does the buying? Is there an ethnic identity that is predominant for your product, why?
  • Geography – Where are your customers and potential customers? How does their location affect the way they buy your products? Can you make the buying experience easier for customers to reach physically?
  • Psychographics – What are their hobbies and interests? Where do they socialize and look for information? Can you advertise there? Does your firm/product offer you the ability to interact with customers based on these interests?
  • Attitudes – How do they feel about your (or comparable) products? What are they looking for in products? Do they buy your product because it is the only option or because of a specific benefit (what is that benefit)?
  • Buying Behavior – How do they encounter and interact with your product (in the store, online or both)? What and how do they buy? Can you make their buying experience easier, faster, or more enjoyable?

If you know the customer, it increases your interactions’ effectiveness. You can communicate meaningful brand values and product benefits to the people who are most likely to buy it.  Firms get a better understanding of the selling points of a product when they know who is using it and why. They can improve on and create companion products to further build brand loyalty.

Once you have a handle on who your customers are you can further categorize them as to how profitable they are to you. Creating a matrix that distinguishes between high profit customer profiles with large growth potential down to the one time purchase customer profile. Identifying these groups will help create ad campaigns focused on the customers you want the most and cut wasted advertising on low growth profiles.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Shopping Senseless

Posted July 15th, 2010 by cubicans | No Comments

Online shopping is a world away from traditional retail therapy.  Shopping online is an escape, it enables us to get away from work, school, and lets us purchase from the convenience of our own home.  Home is the ideal place for our senses, we are relaxed and comfortable; most importantly we aren’t bombarded by obnoxious music or head clouding scents.  But what are we really giving up by shopping online?

Using our senses is the foundation for how we shop.  We initially inspect the style of our clothing by looking at the color, cut, and label of our items.  After we look, we touch.  Touching inspects the quality, texture and fabric of those items.  This is the make it or break it moment for clothes. For some, if we detect the slightest hint of polyester, rayon, acrylic, or spandex we are inclined to say nay.

Shopping online has limited our senses.  Four senses of traditional shopping are now limited to one, vision.  Websites must focus on the visual aspects of clothes, because without it they would have nothing. The goal is for vision to create a full user experience by allowing features like close up views of the fabric and different angles of the clothes without physically touching or wearing the clothes.  A short description of the clothes is made in attempt to compensate for the inability to stimulate other senses with a hope to persuade the shopper to make the final “check out” with full bags.

Online shopping has created a wall.  We can no longer tediously inspect a pair of jeans, measure the color, fabric, and style with the ultimate goal of trying on the jeans asking the million-dollar question, “How do these make my butt look?” This is the selling point of clothes.  Trying clothes on allows us to sit in the car before we take it for a ride.  Obviously, by shopping online we are missing out on a fundamental step of purchasing behaviors.  So how do we compensate for this step? Unfortunately it is not easy to compensate for the in store experience.

If online purchases are unsatisfactory, then returns are made easy with pre-labeled shipping returns and prompt refunds. Besides that we are left in the dark.  We can only hope the measurements for each size is accurate and that the clothes fit properly. Until the day comes where shoppers can upload life-sized digital versions of themselves and touch potential clothing online shopping will be at a loss for our senses.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Quick Tips to Survey Success

Posted July 13th, 2010 by cubicans | No Comments

Is conducting a survey as easy as just asking questions? Well, yes and no. A survey is a series of questions you ask a particular group of people. Common marketing research goals are to somehow better the business or product. There are, however some pitfalls that stop research from being productive. Below are some general tips on how to create a survey.

1. What are the goals of the project? Just asking questions for the sake of ‘doing research’ is expensive and wastes time for all involved. Any project needs to have a specific question it is trying to answer through the research. Examples: Customer opinions on a current (or new) product. Employees’ job satisfaction levels. Testing new advertising promotions before launching the campaign

2. Who is the target sample? Who you ask the questions to is integral to research if you want reliable results. You may want to get answers from current customers, non-customers, your own employees, or a segment of your geographical area. It is important to get a representative sample so that results do not show a bias and can be generalized to the greater population.

3. Where to ask the questions? There are several ways to conduct a survey, each with advantages and disadvantages. Choosing a method relies heavily on who the target sample is and where they naturally interact. Meet them where they are so they will be more willing to participate.
  • Personal Interviews offer great qualitative incites, however they are expensive, require well-trained interviewers and are time consuming to conduct and then to code later.
  • Telephone Surveys are usually reliable ways to contact respondents, however current trends show that landline phones are on the way out and mobile phone numbers are not readily available; they are also time consuming like interviews.
  • Mail Surveys are less expensive and offer more visual elements to the respondent, however they can take longer to receive results and multiple requests to any respondent increases costs, especially if addresses are not current.
  • Computer Direct Interviews & Web Page Surveys are surveys conducted on a particular website. They offer anonymity to respondents and the computer can cater the survey based on previous responses, however you will only get respondents with access to computers and the Internet who are already on the site.
  • Email Surveys are FAST & GREEN, however limited to those with Internet access and email addresses (this is becoming less of a factor, but should be considered for certain sample groups). Being categorized as SPAM can also be a problem.
4. How to design the survey? The physical appearance (online, email, mailed surveys), the question order and quality of the information given (introductions, instructions and the questions themselves) all influence whether or not a respondent will take the survey and the quality of their answers.
  • Introductions should appear in a cover letter or front page of the survey and include a survey title, identify who you are (or disguised as), the intentions of the survey, and how respondents are to complete it (such as offering a link, address, or phone number). Appeal to a respondent’s altruistic senses: Your answers will help us make a better product, company, buying experience, etc. Their answers are important to you and here is where to tell them.
  • Question Order needs to keep your respondent engaged. Open with questions that are interesting and focused on your topic to create a rapport. Group questions by topic; if there are several in one group split them up with a smaller set of questions so the respondent does not get frustrated and quit. If you have recall questions make sure the information is not presented in an earlier question. Demographic and sensitive questions should be put towards the back of the survey.
  • Keep it short; overwhelming respondents with too many question or complicated instructions will decrease response rates. If a question does not measure something pertinent to the project drop it! Be consistent in how you set up questions; common types are multiple choice, Lickert (rating) scales, and open-ended questions.
  • Simple Symbolism can help respondents maneuver through the survey. Be sure to use common symbols anyone in the sample would understand. Arrows and stop signs are universally understood.
  • Pretest, PREtest, PRETEST your survey with a small group to ensure that the instructions are clear, your questions make sense, and answers are exhaustive. Test links to the survey, format and ease of use for the medium.
These tips should keep your response rates up and results relevant. We’ve all come across survey opportunities, and we’ve all turned some down for one reason or another. So keep it short and sweet, engaging and if you think it’s boring so will your audience. We would love to hear some of your tips and comments.
Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Which social networks appeal to Hispanic students?

Posted July 8th, 2010 by cubicans | No Comments

Our Online Marketing Specialist, Javier Flores, recently conducted several focus groups on Hispanic high school students ranging from freshmen to seniors. To keep one gender from influencing another we split the groups up into an all male and an all female group, given that Latin men are known for being machistas (Exaggerated pride in masculinity) when there are females around.

Our objective for the focus groups was to understand the answer to this question, que es social media to you? This topic opened additional topics around social media, such as civil rights, culture and family. The male students were more receptive to the topics compared to the female students.

We started by asking students what social media meant to them. The majority of the students stated that it is a way to communicate with their amigos and familia. The Hispanic culture is very family oriented and as result parents are very influential in their children’s life. Most of the students from the focus groups were born in either Mexico or in the U.S. but they all seem to speak Spanglish at school. At home most students speak both languages and in some cases it depends on which parent they are speaking too if they speak English or Spanish.

Which social networks appeal to the students? MySpace and mun2 (a national Cable TV station aimed at young Latinos in the United States) were the top two social networks among the Hispanic students. The name mun2 is pronounced “moon dos” which is written “mundos” in Spanish meaning “worlds” in English. MySpace is appealing to them because you can customize your page, express your individuality and embrace your culture. mun2 is focused on the Latino entertainment industry, where you can discuss with your friends about novelas (Latin soap operas), music videos or check out what your favorite artist is doing. It’s similar to MTV but with a focus on the Hispanic market.

There are two very unpopular social sites among Hispanic students, and they are rather surprising … Facebook and Twitter. They find Facebook boring and state that only older people use it. Twitter does not interest them because you can’t interact directly with your friends. The most prominent emerging social site for Hispanics is QuePasa, now with 15 million users, followed by MTVtr3s and MySpace Latino.

Here are some stats on social sites used by Hispanics:

YouTube.com, 15 million monthly Hispanic visitors

MySpace.com, 8.8 million monthly Hispanic visitors

Facebook.com, 6.2 million monthly Hispanic visitors

Twitter.com, 3.0 million monthly Hispanic visitors

Univision.com, 1.9 million monthly Hispanic visitors

Statistic Reference: Hispanic Online Marketing

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati

Toy Story 3 meet Social Media

Posted July 6th, 2010 by cubicans | 1 Comment

Finally, eleven years after the popular animated movie Toy Story 2 the long awaited sequel Toy Story 3 is here. And Disney-Pixar is pulling out all the cards to ensure proper exposure for the film’s debut. Toy Story 3 has appeared in various commercials including US Postal Service priority rate shipping, Visa debit card, and Aflac.  But how are these efforts going to surpass other blockbusters like Shrek Forever After, geared toward the same target audience?

Disney-Pixar has aimed for the social media target, using both Facebook and Twitter to allow for more exposure of the popular film. On Facebook, Toy Story 3 has over 2 million likes, a very funny toy creator, interactive video games, and ticket purchasing options.  Fortunately, these features are fun for both adults and children and a wide variety of customers may be reached because of this.

On Twitter, Disney-Pixar is the first company ever to have a successfully promoted trending topic. Just like regular tweeting trends, Toy Story 3 appears at the bottom of the trending list but it’s highlighted yellow and clearly labeled “promoted.” The response has been great and Toy Story 3 has been a large topic of discussion on twitter and has countless retweets.  Yes, Toy Story 3 has become quite a buzz topic for their use of promoted tweets.

This popularity of promoted tweets leads us to think, has Disney-Pixar’s release of Toy story 3 sprouted a revolution for promoted tweets?  Well, slightly.  Twitter has stated they will not be running promoted tweets for every brand, but that promoted tweets have to “resonate with users.” This is aimed to cut out potential promotional tweets that will not be discussed or accepted by twitters users.  Other brands such as Best Buy, Red Bull, and Starbucks were brands that first used promotional tweeting, yet none have experienced such success as Toy Story 3.  The success from Disney-Pixar’s promotional efforts appears to be a perfect mixture of all the right ingredients which has no doubt made Toy Story 3 this summer’s biggest blockbuster.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • E-mail this story to a friend!
  • LinkedIn
  • MySpace
  • NewsVine
  • Print this article!
  • Reddit
  • TwitThis
  • Furl
  • SphereIt
  • StumbleUpon
  • Technorati