http://cubicans.com/wordpress/2009/08/interesting-customer-experience-with-dell/ Where social media and creative thinking collide. Tue, 17 Aug 2010 19:18:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://cubicans.com/wordpress/2009/08/interesting-customer-experience-with-dell/comment-page-1/#comment-10 Justin Wed, 26 Aug 2009 15:08:40 +0000 http://cubicans.com/wordpress/?p=99#comment-10 I don't know it's an interesting thought. I was really surprised though. I also had an issue with 1and1's web hosting service. MediaTemple saw that tweet and offered me a discount to switch I don’t know it’s an interesting thought. I was really surprised though. I also had an issue with 1and1’s web hosting service. MediaTemple saw that tweet and offered me a discount to switch

]]> http://cubicans.com/wordpress/2009/08/interesting-customer-experience-with-dell/comment-page-1/#comment-9 Kris Wed, 26 Aug 2009 15:01:37 +0000 http://cubicans.com/wordpress/?p=99#comment-9 This is interesting. I had a similar experience with Verisign a few months ago that totally changed my customer service experience. The question is, is this training consumers to start using twitter more frequently as leverage for better customer service? Will twitter become a large pool of consumers complaining about customer service? This is interesting. I had a similar experience with Verisign a few months ago that totally changed my customer service experience. The question is, is this training consumers to start using twitter more frequently as leverage for better customer service? Will twitter become a large pool of consumers complaining about customer service?

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